BIOTEF LABELS INC TERMS & CONDITIONS
Biotef Labels Inc & Affiliates ("Service Provider," “Our” or "We") terms and conditions for use and purchasing of manufactured packaging & label products.
Last Revised: May 25th, 2021
Biotef Labels Inc & Affiliates ("Service Provider," “Our” or "We") terms and conditions for use and purchasing of manufactured packaging & label products.
Last Revised: May 25th, 2021
These Terms of Use & Conditions (Terms) are a contract between you (the Customer or User) and us (Biotef Labels Inc). It describes the services we will provide to you, the basic rules that govern your use of Biotef Labels Inc services, and other aspects of our business relationship. These terms are so important that we cannot provide our products and services to you unless you agree to them. By using Biotef Labels Inc services (interacting with our website, setting up an account, or placing an order with us), you agree to these terms. If you don’t agree to these Terms, you must immediately discontinue your use of our services. If you have questions or concerns about these Terms, please reach out to us. We’re happy to help.
We periodically update these Terms. Your use of Biotef Labels Inc services following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms whenever you use this Site, access your account, or place an order.
To access and use Biotef Labels Inc services, you state that the following facts are accurate:
1. You are at least 13 years old;
2. You are not currently restricted by Biotef or any law enforcement agency from accessing or using Biotef services or not otherwise restricted from having an Account;
3. You have the full power and authority to enter into this Terms of Use Agreement and the Privacy Policy, and doing so will not violate any other agreement to which you are a party;
4. You will not violate any rights of Biotef Labels Inc. or a third party, including the intellectual property rights of such third party;
5. You agree to provide accurate, current, and complete information for registration and to update such information to keep it accurate, current and complete.
By using Biotef Labels Inc services, you acknowledge that you meet all the requirements listed above and that you won’t use Biotef services in a way that violates any laws or regulations.
Biotef Labels Inc reserves the right to suspend or terminate your Account at any time, including if any information provided for registration is determined to be inaccurate, not current, or incomplete.
Since we don’t know the inner workings of your organization or the nature of your personal relationships, we decide who owns an account based on the contact and profile information listed for that account as well as the content in that account. In cases where differing contact and profile information are present, or we are unable to reasonably determine ownership, we’ll require you to resolve the matter through proper channels outside of Biotef Labels Inc.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You won’t request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. You won’t use an Account that is registered to another User without express permission from that User. You agree to immediately notify Biotef of any unauthorized use of your Account or if you suspect that the security of your password or your Account has been compromised.
If you use this Site to submit Requests for or on behalf of a third party, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to the Biotef Labes Inc services.
Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold each party harmless from any and all liabilities, losses, damages, suits, and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described above. The User is directly responsible for any Request submitted, including related fees, charges, and performance obligations.
All prices and amounts shown on this Site are in U.S. Dollars (USD). If a User submits a request on the Site to purchase printing products, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will be charged to the User.
If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.
Biotef Labels Inc charges sales tax to orders shipped to all states unless you are tax exempt. If you are tax exempt, please submit your tax exemption certificate for the ship-to state with your order.
Artwork Guidelines: Please submit your artwork according to our graphic specifications. Our Prepress team will check all artwork to ensure it is saved to the correct dimensions and specifications.
Note: If changes need to be made to your artwork to meet these specifications, you will be notified and asked to submit artwork that meets our print guidelines. Our Prepress team may be able to make the adjustments for you at an additional cost, which varies based on the adjustments needed. If you select our team to make the adjustments for you, you agree to a $120 per hour fee for graphic design work for a new digital proof to ensure the changes meet your specifications.
Copyrighted Materials: By submitting the artwork to Biotef Labels Inc, you certify that you have the right to use the image(s) in your artwork files. The owner of a copyright has the EXCLUSIVE right to reproduce the work in copies or phonograms. Biotef Labels Inc may ask customers to provide proof of their license to copy and sell the copyrighted material by printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, it still requires the permission of the author. We will refuse an order, which, in our opinion, may be illegal in nature or an infringement on the rights of any third party.
Graphic/Inappropriate Content: You agree that you will NOT upload any artwork files consisting of material that is not suitable for children to view or any material that could give rise to any civil or criminal liability under applicable law. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Overprinting: Any artwork received with overprinting turned on may not print correctly (as viewed in editing software) when using HP ElectroInk Technology and is not Biotef Label’s responsibility. The Customer is responsible for ensuring all overprinting is turned off in their artwork files.
Biotef Labels Inc is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleed, Grammar, Damaged Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size if Biotef Labels Inc did not make any changes on customer approved files.
We die-cut all labels we produce. As is the industry standard, the die-cut might drift up to 1/16″ in each direction; a total deviation of up to 1/8″. For this reason, we require all artwork submitted to include 1/16” of bleed in each direction and for all printed elements contained in the artwork to be within a safe zone of 1/16th inside the cut line on all sides.
Customers are responsible for the cost of custom dies (dies other than what are listed in our stock die list). When a customer orders a non-stock die, the customer acknowledges that the fee charged to them is a charge for order customization, not a die purchasing fee. The ordered die is not the property of the customer; the die is the property of Biotef Labels Inc.
Please download and review your Electronic PDF proof carefully to ensure that your labels print exactly as you envisioned. We advise that you:
1. Review all notes from our Prepress team on your proof.
2. Review all copy for any spelling errors, giving particular attention to names, contact information, product weight, etc.
3. Review order specifications (label size, material, etc.).
Your approval of your final proof confirms you have read all notes, reviewed your artwork and order specs, and accept that your labels will print as shown.
Orders with an Electronic or Printed Proof will not be sent to press without your approval, so please approve as quickly as possible. You can approve or disapprove your proof via the email link sent to the artwork approvers on your account.
If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.
We print all of our labels with process builds. We do not print Pantone® spot colors. Any spot color will be approximated based on the Pantone® Solid Coated/Uncoated guides for the best match. We can match roughly 95% of all PMS colors in the designated Pantone® books.
We guarantee a color match within 4 delta E (CIEDE 2000 formula) to specified colors.
There are some Pantone colors that we are unable to reproduce due to the process technology used. If we are unable to reproduce a certain color within 4 delta E, we will contact the customer, and they will have the option to select another Pantone® color or cancel the order.
Color Consistency on Reorders: Samples of your previous orders are stored at our facility for quality control purposes and to ensure color accuracy for future orders. These samples are stored for two years before they are disposed of. After this time, samples are not color accurate due to ink fading, hardware changes, software updates, improvement in processes, etc. Biotef Labels Inc cannot guarantee a color match to a previous label order from two or more years ago.
Processing time starts when the order is placed with a daily cut-off time of 10:00 am CST. Our published lead times are specified during the ordering process. The following list of actions will extend the processing time by the noted amount:
1. Custom pressure sensitive & 2-ply sizes add 5 business days. Custom booklet label sizes add 14 business days*
2. Color match adds 2 days after receipt of physical sample
3. Printed proof adds 5 business days plus shipping and approval time
4. Variable Data adds 5 business days
*Disclaimer: Biotef Labels Inc is not responsible for the die manufacturer’s delays and cannot guarantee processing timelines for custom sizes.
Please note that Biotef Labels Inc is closed Saturdays, Sundays, and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, processing time does not include shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.
We only ship with our parcel and LTL accounts. We do not ship with customer shipping accounts. Please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by FedEx.
At this time, we produce roll labels on inner cores of 3" and 6" diameter. Core sizes for each production run are dictated by ship to destination specs.
Copy position for each production run is determined by ship to destination specs.
We are not in any way responsible for how labels printed by Biotef Labels Inc stick to our customers’ products. It is the Customer’s responsibility to test Biotef Label’s material on their products. Samples of our materials are available free of charge when shipped standard USPS. International or expedited shipping of samples may incur additional shipping charges.
We currently use Fasson S7000 or equivalent on our White BOPP, Metalized BOPP, HOLO BOPP, Paper, and CLEAR BOPP.
Our products have a pre-application life expectancy of 12 months in a climate-controlled environment; (between 55 °F and 85 °F). After 12 months, we are not responsible for any malfunction of the adhesive on our products.
Our materials are resistant to scuffing and scratching and UV exposure but they are not impervious. All labels receive a laminate protective layer to ensure durability and colorfastness.
It is our wish that you are pleased with every order you receive. Should you have an issue, please reach out to our team; we will make every effort to partner with you on a resolution. Concerns should be registered within 30 days of receipt of your print job. Should your order have a manufacturing error or print defect (as determined by Biotef Labels Inc), we will completely rework or replace those labels at no cost to you. If you are unsatisfied with your order for any other reason, we will try to partner with you on a solution anyway.
Refund Policy: All sales are final since we customize each order according to your exact specifications. No refunds are given once Biotef Labels begins working on your order, which means Biotef Labels has received your necessary materials (i.e., digital files) and started work on your order (i.e., your order is in production). However, if we verify that we made an error, we will re-print your order. You must notify us within 30 days from delivery about any defects. To receive replacement, you must return the defective order.
In some cases, a partial or full refund may be extended to the customer if no work has been completed by Biotef Labels for a specific order. If you would like to cancel any or part of this order, you should do so by phone or e-mail within 24 hours when you initially place the order. Please note that such a refund would be adjusted to cover any fees charged for proofs or other services associated with that order.
Each order made from Biotef Labels Inc on biotef.com is a contract between you and Biotef Labels Inc. Making an order on behalf of a third party does not absolve you of liability to Biotef Labels Inc. As such, any decision by the third party not to accept the particular items printed or cancels the order the third party made with you does not affect your liability to Biotef Labels Inc.
The Biotef Content, including but not limited to the letters and service marks, the Biotef logo and/or name, other Biotef logos, taglines, titles, trade dress, and registered and unregistered service marks or trademarks (collectively, hereinafter referred to as “trademarks”), are protected under United States copyright, trademark and/or other laws, and are the property of Bitoef. Unauthorized use of the Biotef content may violate applicable copyright, trademark, intellectual property, and other laws (some of which provide criminal remedies). You may not sell or modify the Biotef content or reproduce, display, distribute, or otherwise use the Biotef content in any way for any public or commercial purpose, including but not restricted to the adaptation of the software, HTML code, or any other code that Biotef creates. You shall not display, disparage, dilute, or taint our trademarks or use any confusingly similar marks or names, or use our trademarks in such a way that would misrepresent or cause confusion as to who the proper owner of such trademarks is.
The internal laws of the State of Texas shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Pasadena, Texas, for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.
